CLIENT SERVICES / FAQ
QUESTIONS,
ANSWERED.
01 / TIMEPIECES
WHAT TYPE OF MOVEMENTS DO EMBER & OLIVE WATCHES USE?
Our collection features mechanical automatic movements,
with movement type and specifications detailed individually
on each timepiece page.
ARE THE WATCHES WATER RESISTANT?
Water-resistance ratings vary by model. Always refer to
the specifications displayed on the individual product
page and follow the recommended care guidance.
HOW DO I FIND THE RIGHT WATCH SIZE?
Each product page includes the case diameter and relevant
dimensions to help you understand how the watch is
proportioned on the wrist.
02 / ORDERS
HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED?
An order confirmation will be sent to the email address
provided during checkout once the order has been
successfully received.
CAN I CHANGE AN ORDER AFTER PLACING IT?
Contact Client Services as soon as possible. Changes
cannot be guaranteed once an order has entered processing.
CAN I CANCEL MY ORDER?
Cancellation requests should be submitted promptly.
Orders that have already been dispatched may need to
follow the standard returns process.
03 / DELIVERY
HOW CAN I TRACK MY ORDER?
Where tracking is available, shipping information will
be provided once the order has been dispatched.
DO YOU SHIP INTERNATIONALLY?
Available delivery destinations and applicable costs
should be displayed during checkout.
04 / OWNERSHIP
HOW SHOULD I CARE FOR MY WATCH?
Keep your timepiece clean and dry, protect it from
unnecessary impacts and strong magnetic fields, and
follow the care recommendations appropriate to its
materials and water-resistance rating.
DO EMBER & OLIVE WATCHES INCLUDE A WARRANTY?
Warranty information applicable to a purchase should be
supplied with the timepiece and is also outlined on our
Warranty page.