OWNERSHIP / WARRANTY

CONFIDENCE,
BEYOND TIME.

EMBER & OLIVE / WARRANTY

OUR APPROACH TO PRODUCT WARRANTY, ELIGIBILITY, COVERAGE AND SUPPORT THROUGHOUT OWNERSHIP.

Watch inspection
01 / ASSURANCE

BUILT WITH
CONFIDENCE.

WARRANTY SUPPORT EXISTS TO PROVIDE ASSURANCE AGAINST ELIGIBLE DEFECTS IN MATERIALS OR WORKMANSHIP, SUBJECT TO THE TERMS PROVIDED WITH THE PURCHASE.

01 / COVERAGE

WHAT MAY BE COVERED.

Subject to the warranty supplied with the product, eligible manufacturing defects affecting the materials, construction or operation of the timepiece may qualify for warranty support.

02 / EXCLUSIONS

WHAT IS NOT COVERED.

Warranty coverage would not ordinarily extend to:

  • Normal wear and ageing.
  • Accidental damage or misuse.
  • Damage caused by unauthorised modification or repair.
  • Failure to follow applicable care instructions.
  • Straps or other components subject to ordinary wear, where excluded by the applicable warranty.
03 / CLAIMS

REQUESTING SUPPORT.

Contact Client Services with proof of purchase, the product reference and a clear description of the issue. Additional information may be requested before assessment.

04 / ASSESSMENT

THE NEXT STEP.

A timepiece submitted for warranty support may require inspection before the appropriate resolution can be determined.